Good morning Ted! Thanks for making the correction for me and being so prompt. I am sooooo excited about getting my carept tiles and installing them. You have a great website and your price beat everyone else out there. I also read the testimonials and I was very impressed. If I decide to install Embrace in any other of my rooms, I will certainly be in touch. Thanks again for the great customer service. Linda
Thanks for the advance notice.....we are about 3 weeks away from installation but after we have the room completed we will provide photos! We are so excited! Betty
ted you are fabulous! i love your demeanor in your video on youtube and your intention of providing the customer with the right amount of information to make the best decision. i so appreciate your honesty and integrity... many businesses out there should take a good cue from you ;)! i would love to see the following colors in EMBRACE: tea time role call take good care and thanks so much again keep up the terrific work! catharine
Hi Ted, I finally finished my remodel and laid the carpet tiles. I really like them. Colors match perfectly. However, two of the #620 Block Casual Cream tiles are defective. There is a about a foot long line where the loop in the carpet is raised...it's hard to describe. I could try to send a digital photo. It may be too late to have two replacements sent out. If I have to, I can try to hide the defect under furniture, etc, so I am still quite happy with the result and will probably use these again in another room. I also continue to recommend them to friends. Thanks, Bill H
Hi Bill! I'll send a few replacement tiles first thing Monday. Sorry for the inconvenience. I'm glad your project turned out so well. ted
I wanted to take a moment to tell you how happy I am with my purchase. It is getting harder and harder to find good carpet tiles around our area. I was unsure about buying them on line, but after this experience I am not "unsure" anymore. The arrived faster than expected, in good shape and were just what I wanted. Thank you. Randy T
Thanks so much!!! I have an idea for your website. When I was trying to design the layout I copied the square samples on the website and put them in a word document in different patterns - it would be a nice enhancement if you could have a way a client can copy and paste the colors and designs easily into a pre-shaped box that way they can see how their design would look. It was really tough doing it in a word document because the squares did all funny things with their shapes. If the design and installation look good I will send you a photo but we'll see how talented I am at installing Hope the family reunion was fun! Thanks again
Great idea, Janet! I was working on a variation of this and your idea really adds to it. Thanks! ted
Mr. Helm, I received the shipment today. We inspected the carpet and it is what we were expecting. Thank you for your inquiries and dedication to ensure that your customers are satisified. Thank You Kenneth
Excellent customer service! Seller contacted me thanking me for the order and kept me posted on shipment dates, etc. I received my order before the expected delivery date! I was very pleased!!
Tonya
The communication by this seller first rate. Besides being thanked directly by the seller for my business, the tracking information provided came voluntarily, accurately and quickly!
Glen
Very nice carpet tiles; soft on the feet. Easy to cut to size and place. Used in our back porch mudroom area; it made a vast improvement. Arrived quicker than promised. Definitely recommend these carpet tiles. Jim and Jane
I truly appreciate it! I'm so impressed with your service and we'll be happy to recommend to many of our friends and family.- Kathy-
Hi Ted, How are you? All is well here. We finally finished the basement this weekend. The carpet did not take long at all to install, it was the organizing of all the kids' toys that took forever and I wanted to wait until the basement was cleaned up to take the pictures. We really like the way it came out. What do you think? Thanks, F
Wow, Flo! I'm really impressed. The two colors look great together. All of the toys remind me of my time on the floor with my sons...seems like yesterday.Do you mind if I post them on our site? I wouldn't include your contact information.Congratulations on your successful project. I hope you get to enjoy lot's of time on your floor. Thanks for sharing them with me. ted
Thanks! Absolutely, you should use the pictures. I will also try to get on the site soon to post a comment about your excellent service.
Now that my boys are 6 & 7, they unfortunately spend more time kicking balls around the room than pushing their trucks around... The first thing they did once we had the room cleaned up was start playing soccer in that big open space! We used to have an old pool table there, but the only thing it was used for was storage. Who knows, maybe we'll get a ping pong table or something. Thanks again for everything, F
We received the shipment today. Thank you very much. We will be installing it this weekend. I am really looking forward to seeing it after installation! -Janet
Thanks. The tiles did arrive on Saturday. They are now installed on our sun porch and look very nice. There were two tiles that had what appeared to be sprinkles of red dye on them. Since we had to cut a number of tiles to fit the space, we worked around the problem. I thought you might like to know so that you can follow-up with your supplier. Thank you for the great service. -Lynn
Hi Lynn,
I'm glad your project turned out well. Thanks so much for letting me know about the two damaged tiles...I'll make sure that the manufacturer is aware. I'll ship the replacements to you right away. Thanks again for doing business with us. ted
Great news! I will definitely send you pictures when we finish the project. And I will add my comments, which will be nothing but compliments on your outstanding service. Just so you know, I NEVER do reviews or comments for any websites/products, but you helped so much (and gave me such a great discount) that I would love to do it for you. I'll be in touch soon. Thanks again, Flo
Thank you. The package arrived and I've installed the tiles . They were perfect for my purpose. It was a pleasure doing business with you.
Noel
Wow! I have to admit, I thought the original email you sent was probably an automated reply of some sort but still a nice touch. Now that it's apparent that it was more like good ole fashioned personal touch to customer service, I'm even more pleased! Have a great day! Nancy J
Hi Ted, Thank you for your note. You have good prices, and we appreciated being able to get a full tile to evaluate. Best regards, Rick
Thanks Ted..true to your word the tiles arrived Weds @ 5pm by Fed Ex. Looks like I have a project for May....
Gary
Dear Ted I have recevied my carpet today I would like to thank you for you for the way you handled the problem It was nice to deal with someone who was concerned and responded the way you did Thank you C
I can't believe how fast I received the carpet squares I ordered. I ordered them last Tuesday and they came on Friday. Very happy with them and with the service. They are for a finished basement so they worked out perfectly.
C
Ted, Thank you so much for your help. I am a stickler for service and you have exceeded my expectations so far. I would be more than happy to send photos of my completed project. Your site was the only one I could find that had pictures of all the possible layouts for the Legato carpet. I understand the importance of seeing the possibillities and getting ideas on how to use these tiles. Thank you for sending those samples so quickly and for getting my order out rapidly. I have been working on my basement for four months and this is the final step so I'm very eager to get it done and thanks to your prompt service, I can knock it out this weekend. best regards, W
Hi Ted- thanks - got the samples - now I just have to decide which one I want! T
Thank you so much for the samples you sent. I love all of them and we are still undecided as to which tiles we want for each room. I hope to be placing the order within the next few weeks as I have to go out of town on business. Thanks again, L
You guys are on top of it. Thanks for the excellent service. Looking forward to receiving the carpet on Tuesday. Thanks again. K
Hi Ted, Thanks for the note and sorry for the slow response. We received the carpet tiles right on-time. We installed them this past weekend -- which was a pretty straight-forward process -- and overall everything looks great. Thanks, K
Hi Ted: Sorry I didn't get back to you sooner... My basement carpeting project went as smoothly as advertised, and the final result looks as wonderful as I had hoped; a vast improvement over the old (very old) vinyl tiles that had been there before. Thanks for the excellent customer service. Regards, L
Great - Thanks...Awesome service, as usual. C
Ted, I installed the Fuse tiles in the basement and love them. The only issue we had was that the arrows on the backs of the tiles were not consistent in direction for the pattern between different boxes. Within one box it was OK, but when we moved on to the next box, it really threw us off...so we just disregarded them and put them down in the pattern we had started, rather than judging by the arrows. You may want to let people know. Anyway, the tiles are lovely and now I am consdering them for bedrooms. We do not have anything like this in Canada and the price is great and they are so easy to install you don't need to hire someone. Thanks.
Ted, I'm sending another order today. I need three more boxes of carpet tiles, 2 Tradewinds and 1 Seadunes. Love that stuff! Thanks, V
Everything was terrific!! Thank you.
C
Hi Ted, Just a short note to let you know that I was very pleased with my whole ordering and shipping process. I recieved my carpet tile yesterday (very Quick) and opened up on box and really like the color and quality. We are planning on laying it this week end. Thank you for being so helpful. I'm thinking I want to re-do our larger room now with the same carpet tile. I'll let you know later. Thanks again. J
I have a question: Can the tiles be used on stairs and landings? Thank you for your help.
K
Hi K, The Legato Carpet tile isn't really designed for the stairs. It doesn't work as well on the edge of the stair as broadloom carpet. You can purchase vinyl stair nosing and then install the carpet on the stairs and the risers. It's a little bit more expense and effort, but it looks very nice. (perhaps a bit of a commercial look) I hope this helps. ted
Thanks, Ted. We can't wait to receive the tiles and install them. I'm sure they will look fantastic in our office. g
I just received the carpet tiles I ordered from your company through Amazon.com. I wanted to compliment you on your attention to detail and outstanding customer service. Amazon forwarded a nice email from "Ted" thanking me for the order and I received several email update shipping notifications. I can't believe how fast I received my order! It was very well packaged and arrived in good condition. Its amazing how many companies don't really care about their customers so I just had to let you know how impressed I am that "Install It Myself" actually does care. I will shop your store on line OFTEN! Thank you again for the superior customer service! N
Thanks Ted! If this was EBay I would give you a 5-star rating!!
R
Dear Ted: Thank you for your great follow-up and communication! I have just received the package and the Legato carpet tiles look fantastic! I need to do some re-measuring but I will be placing my order shortly. We are re-doing the basement and I know these are going to look and feel great! Thank you again and best regards, N
Wow, that's quick! Yes, it's very nice, I wish I had known about it a few years ago. Thanks, have a nice weekend. J
Hi Ted, I said I would be doing business with you again, and here I am. I love these carpet tiles. I have two large dogs and two cats. These tiles withstand the traffic and clean up wonderfully after messes. Please send me free 4x4 samples of Red Rush and Ruby Wine. I can't tell on line which color would best match my furnishings. Thanks Ted. Good to do business with you again
t
When I received my tiles today there were two
damaged tiles. The product was shipped directly from Milliken, which were of no
service. Installitmyself actually contacted me directly to resolves the problem
and took care of Millikens mistake with double the replacement tiles Fed Ex
that very same day. I would buy tiles for Installitmyself agian. Thanks for the
great Customer Service
Good Morning Ted, It was nice to talk with you last night. We have been looking at a couple of companies and different styles of carpet tile and your friendliness helped seal the deal for us. I just placed the order and am having it delivered to my place of work (commercial building with loading dock) to save on shipping cost. I appreciate your passing the savings on to us (this also helped seal the deal-lol) and will watch for the credit on my card. We look forward to getting the carpet and installing it. I also believe we will purchase more sometime down the road for area rugs upstairs. If you have any questions for me just give me a call. Thanks again and have a great day. D and G
Ted, Just wanted to let you know that I am very pleased with my order and your service. I will definitely consider you first the next time I need flooring. I think the Legato product is great. Easy to use and looks good. I installed all tiles in the same direction and it looks like rolled carpet. Thanks again, J
Hi Ted: Thanks again for the reply, with the exact answers I was hoping for. I just placed my order, as I'm sure you'll find out, since you seem to be so on top of everything. There wasn't any place on the order form to provide you with the date ranges I can accept delivery, so here is the info. Please arrange for delivery to take place during either of these 2-week periods: February 15-February 26 or March 8-March 19. If all else fails, it will have to be delivered after March 29, but it sounds like you'll be able to make it during one of these date ranges. If you need to discuss at all, I gave my phone number on the order, and I've already received the email confirming the order, so I know you have the info you need to get ahold of me. Looking forward to my "new" basement. Thanks again, L
Ted,
I was hoping for a carpet tile that I would not have to glue down in case it would ever have to be replaced. I still have not made my decision yet as I am receiving carpet tiles from other dealerships as well but I like the quality of your samples instead of the Shaw that I have received with a plastic backing that has to be glued. If you could make any suggestions that would help me make a decision, I would appreciate it. I am installing this tile in a computer room on the lower level with concrete floors. Why I am using the tiles is because we have a safe in this room that cannot be easily moved and thought we could work around it. Also with a computer comes the computer chair with wheels which has ruined my current flooring. So...trying to decide what type of carpet would be the best is a tough decision. I appreciate your responses. Thanks again,
d
Hi Ted, I just wanted to let you know that we received our order on Saturday - no problems! I love the look of the carpet. I will definitely send you some pictures of our completed project. I am anxious to get started, but it will probably be a couple of weeks before we get some "wall issues" taken care of before we can start putting down the carpet. IF we run into some "trouble spots" and need some additional adhesive, what brand and type of supplemental adhesive would you recommend for the Legato tiles? I'm not anticipating any problems, just trying to plan ahead! Thanks again for all of your help and advice. K
Ted,
It was delivered in the am on wed and I had it installed by supper. It looks great. Thanks!
M
Ted, The carpet squares came in today, they are great. We are almost done installing it, I will send you a picture of the completed project, you are welcome to use for advertisement. Thanks, R
Ted, Getting a personal note like this already exceeds my expectations. I just wish I had found your site sooner. We ordered the first 33 boxes from Home Depot. That worked out just fine, but I'd rather support the little guy. Do you sell hardwood flooring? Sent via BlackBerry by AT&T
T
Ted, Thank you, the carpet tile came in on Thursday right on schedule. We are very excited to get started on the installation. I do have a question that I hope you can answer. We are installing the carpet tiles in the upstairs hallway and we chose to do two different color tiles which we planned to alternate for a checkerboard look. The concern is that the hallway is not wide enough for two tiles side by side so one of them will have to be trimmed. What I would like to know is will it matter if one tile is trimmed and the other is full size or if we should trim them both to keep them uniform? I hope that I have explained myself well enough. Any input that you can provide would be appreciated. R/
Hi Dennis,
I think it's a great question. From strictly an installation point of
view, cutting one tile is no problem. Installing real small pieces of
tile sometimes requires a little extra adhesive (double stick tape). I think aesthetically you'll be more pleased if you trim the side of
each one and keep the pattern uniform. I know it's a little more work,
but I think you'll like the results. Good luck with your project!
ted
Hi Ted, Would you like for me to send back the swatches? I used to work in a department store in the floorcoverings department (a hundred years ago) and remember having to cut and give swatches to customers. I know, too, that they can get expensive and I certainly don't mind sending the four we have back. Let me know.
Exeed our expectations? You've already done that!
j
Thanks Ted, that was quick. Maybe we’ll be able to work on laying the tiles this weekend. I’ll be happy to comment when we get the job done! I can tell you the guys who work at Lowes flooring dept can’t say enough good things about Legato tiles, they wonder why they don’t still sell it themselves!
I have a question...we assume we will be flooded again unfortunately, and would pull up the tiles as preparation for the rising tide. Do you recommend just keeping the backing paper to stack between the tiles, or has someone figured out a better trick (wax paper,....)?
Thanks, b
Hi B, Good luck with your project this weekend! If you do pick up the tiles to prepare for flooding, you can stack them back to back, just as they're packaged. That will work just fine for the whole tiles. It's pretty difficult to save all of the cut tiles. You can number the backs and reassemble as they were originally installed. It's a little like assembling a jigsaw puzzle and it's hard to get it exactly as it was, but, with a lot of patience, it can be done. ted
Hello Ted, Hope your Christmas and New Year's celebrations were great and the new year started happily!!! Thanks so much for sending those samples. Simply PERFECT!!!! Doing business with you is a joy! Happy New Year to you ad your family!
MDR
Hi Ted, I just wanted to thank you for the excellent service provided on our recent purchase. The tiles came in with plenty of time to spare and we got them home no problem. Thanks again,
CK
Mdse was out of stock at vendor's wholesaler - gave me prompt call on delay - then had it delivered as re-promised. Also gave me ecellent help on install tips, and procedures. Highly recommend this vendor and the product. Super Satisfied customer!!!!!
great seller - very helpful,fast shipping, great communication! Would definitely buy from them again!
Carpet tiles were exactly what I wanted, came in perfect condition and seller kept me informed when they shipped as to when they would arrive. Shipping was super fast and I was overjoyed by the service I received. I would recommend this seller to anyone.....you would not be disappointed!!!
Ted was exceptionally courteous and very customer oriented. He called me to advise about the product and sent me samples. Thanks to those samples I was able to make a better decision of what I really needed and wanted. Ted was quick and responsive. If I need to purchase carpeting for another room I would certainly reach out to Ted and Installitmyself.
Ted - Good morning! Thanks so much for your speedy processing - when I need any more of the carpet tiles I will definitely be ordering it through you! Have a wonderful Christmas -
Thanks Ted...we have already started putting some down and we love it!
Hi Ted- After all, ended up ordering 10 boxes of the Legato Embrace 915 Birch Bark. The Touch looked cushier, but the Embrace actually felt like it had more spring to it - probably because of the more dense and short pile. Since it'll be in a playroom and hallway it seemed like it would take less maintenance. Thanks for all of the info!
Hi Ted. I picked up the carpet on Saturday, everything went perfectly. Broke open a couple of boxes and my wife is ecstatic. Looks like its going to be a winner! I’d like to talk her into using the same carpet in another area upstairs, but that project won’t come on stream until late next year. Thanks so much for your help. Your personal service really helped us in making our purchase decision. Richard K
Hey Ted,
Put down your blackberry before your wife divorces you!!! Thanks so much for the response, though (just didn't expect it on tday!) Your installation section has the info about the wavy sided type, fyi - that's why I expected that. My brother in law (a good carpenter) says it's not worse to have square tiles, so I'm good. Thanks again for all the customer support - much appreciated, and never seen these days. Happy tday! -Ed
I couldn't be happier with the Milliken Legato carpet tiles. I am especially pleased with installitmyself. In fact, I have saved installitmyself.com in my Favorites. Customer satisfaction is a priority for installitmyself and for that, I will do business with them again and I will recommend them to my friends. Thank you installitmyself for your integrity.
Hi Ted, Have been meaning to email you to thank you for such a quick response in sending the additional carpet samples. Unfortunately, my basement flooded again with the last heavy rain - this time it was not due to the subdivision behind me but rather damaged caused to the french drain (long story) - anyway, after another clean-up - have been waiting to see if the repairs have done the job. I am also in the process of taking the developer behind me to court - found and attorney that feels I have a good case (is even taking it on contingency) - so will be in touch when I am ready to install the carpet. Thanks again. Happy Holidays Leslie
Got the carpet tiles--color is perfect. Thanks so much for you prompt replies to our requests for samples as well as our questions!
Got it today Ted, thanks for the speedy delivery.
We are still waiting for the insurance agent to arrive, ugh! We have put area rugs on the concrete while we sort out all the work and options.. walls, doors, floors... So sit tight, as quick as you were, seems we may not be as quick! Also we are kind of trying out the concrete and the sample, deciding if we can live without the extra layer/thickness of a pad, etc. Love the sticky back, works great. Thanks, Beth
I made the mistake of ordering the wrong carpet tiles trying to match ones I already had. They were very helpful and went overboard to make sure I had a positive experience. I will definitely use this seller again- they really value their customers.
Hey Ted!
Thanks for the info. I just wanted to be sure that you got credit for the sale in case you are on commission! I'll place the order tonight or tomorrow. I'll also keep you in mind when we are ready to do our bedroom! If you have anything else in the beige/green tones that you have not sent us let me know!. Have a great rest of the weekend and please let me know who I write to when this is all said and done to tell what a joy we have been to deal with!
Yours,
Kirk
Great, thanks Ted!
I really like these Legato tiles! And your service is great. :)
Cyrus
Good service and accurate description of product
Hi Ted,
Thanks for the quick shipping on those samples! I'm going to be finishing part of my basement this winter and I remembered seeing the Legato tiles at Home Depot a year or two ago. My wife and I went to our local HD store over the weekend and found the only carry them on their web site now. I kept searching and found your site and I also found that even with shipping factored in it would still be cheaper to order from your company than HD. Anyway, I'm looking forward to getting the samples, it looks like they'll be delivered tomorrow. Thanks again.
Dear Mr. Helm:
Congratulations on meeting BBB Standards for Trust! You have earned the right to be recognized as a BBB Accredited Business and are now licensed to advertise your BBB Accreditation through the Bureau's Member Identification Program (MIP).
Ted,
First of all you are up and on the computer far too early! Yes, I have just picked up the tiles @ fedx ( that worked out perfectly --only about 25 min from our house) and I will start laying them in a couple of hours. Hope to get quite a few done before the husband gets home. I will keep you posted on how it goes. Thanks again for your help and VERY VERY GREAT Customer service. Now go take a nap.
